Payment & Scheduling

As a bilingual psychologist and Gottman Method therapist, I work with couples around the world who are seeking meaningful change — whether through weekly sessions or intensive couples therapy marathon formats.

Here’s everything you need to know about booking, payment, and what happens next.

How It Works

Payment is required in advance to confirm your session.

Once your payment is completed through my secure Stripe system, you will:

1. Instantly receive a confirmation email
2. Automatically get your Zoom link — no need to follow up

Payment Methods Accepted

Credit & Debit Cards:

• Visa
• Mastercard
• American Express
• Discover

Digital Wallets:

• Apple Pay
• Google Pay

Security & Flexibility 

• All transactions are encrypted and handled through a trusted platform (Stripe)
• If you need to reschedule, just let me know with at least 24 hours’ notice, and I’ll be happy to arrange a new time
• Your confidentiality and peace of mind are always my priority

Cancellation and Refund Policy

Sessions can be cancelled or rescheduled up to 24 hours in advance.

If the session was prepaid and cancelled with at least 24 hours’ notice, the payment will be refunded minus the Stripe processing fee, which typically ranges from €2 to €4, depending on the card type and country of origin.

Cancellations made less than 24 hours before the session are not eligible for a refund.

Once the refund is issued, Stripe processes it automatically. The refunded amount may take between 3 to 10 business days to appear in the client’s bank account, depending on their financial institution.

More Info

Curious about how I work?
Review my Informed Consent Form

If you have insurance that covers part or all of your psychotherapy, I can provide an official invoice (Factura) issued through Hacienda Spain. Many clients use this for reimbursement or to apply their insurance benefits.

Have questions or need a quick clarification?

Feel free to send me a message or voice note, I’ll get back to you as soon as I can.

WhatsApp / Telegram: +34 658 137 165
Email: ps.diego.duran@gmail.com

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